SERVICE
SUPPORT
2.1 Product Selection & Customization
Provide optimal configurations for energy storage systems, electric motorcycles, solar-storage-charging stations, and airport ground support equipment based on local power conditions, climate, and operational needs.
Support OEM/ODM customization including voltage, connectors, and local certifications.
2.2 Logistics & Trade Support
Leveraging China's strong supply chain and a multi-regional logistics network to provide sea, air, and multimodal transport solutions.
Assistance with export customs clearance, certificate of origin, destination customs clearance, and trade compliance documentation.
2.3 Installation & Commissioning Guidance
Provide installation manuals (English/Chinese), operation videos, and remote technical support.
On-site technical engineer dispatch available for large projects (e.g., solar-storage-charging stations, airport equipment).
2.4 Training Services
Online/offline training for customer operation and maintenance teams, covering equipment operation, fault identification, routine maintenance, and safety procedures.
2.5 After-Sales & Warranty
Standard warranty: 1–2 years for complete units, 3–5 years for core components (battery, controller, charging module) depending on product type.
Spare parts inventory for quick dispatch.
Remote fault diagnosis and 24/7 online technical support (English/Chinese).
2.6 Value-Added Services for Solar-Storage-Charging Stations
System performance monitoring and remote optimization recommendations.
Annual operation report and energy efficiency analysis.
Optional extended warranty and preventive inspection plans.
ZC Forest Technology Co., Ltd
1107.Shenzhou TianyunBuilding.Wangkecheng Community,BantianStreet,Longgang District.Shenzhen,Guangdong,China